{"id":147,"date":"2025-01-16T19:50:40","date_gmt":"2025-01-16T19:50:40","guid":{"rendered":"https:\/\/sur-ron.lat\/?page_id=147"},"modified":"2025-11-24T05:36:00","modified_gmt":"2025-11-24T05:36:00","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/sur-ron.lat\/en\/return-policy","title":{"rendered":"Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"147\" class=\"elementor elementor-147\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c267c7f e-flex e-con-boxed e-con e-parent\" data-id=\"c267c7f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-864abfd e-con-full e-flex e-con e-child\" data-id=\"864abfd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8496c8c e-con-full e-flex e-con e-child\" data-id=\"8496c8c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10877d8 elementor-widget elementor-widget-heading\" data-id=\"10877d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RETURN AND REFUND POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4626d2 e-con-full e-flex e-con e-child\" data-id=\"b4626d2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e5adf8a e-con-full e-flex e-con e-child\" data-id=\"e5adf8a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94a2589 elementor-widget elementor-widget-text-editor\" data-id=\"94a2589\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RETURN AND REFUND POLICY<br \/>========================<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Last updated: August 17, 2023 Thank you for shopping at Surron Europe. If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy. This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). The following terms apply to any product you have purchased from us. Interpretation and definitions\"><span class=\"Y2IQFc\" lang=\"es\">Last update: August 17, 2023 <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Last updated: August 17, 2023 Thank you for shopping at Surron Europe. If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy. This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). The following terms apply to any product you have purchased from us. Interpretation and definitions\"><span class=\"Y2IQFc\" lang=\"es\">Thank you for shopping at Surron Mexico<\/span><span class=\"Y2IQFc\" lang=\"es\">.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Last updated: August 17, 2023 Thank you for shopping at Surron Europe. If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy. This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). The following terms apply to any product you have purchased from us. Interpretation and definitions\"><span class=\"Y2IQFc\" lang=\"es\">If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Last updated: August 17, 2023 Thank you for shopping at Surron Europe. If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy. This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). The following terms apply to any product you have purchased from us. Interpretation and definitions\"><span class=\"Y2IQFc\" lang=\"es\"> This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Last updated: August 17, 2023 Thank you for shopping at Surron Europe. If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy. This policy was created with the help of the free return and refund policy generator (https:\/\/www.freeprivacypolicy.com\/free-return-refund-policy-generator\/). The following terms apply to any product you have purchased from us. Interpretation and definitions\"><span class=\"Y2IQFc\" lang=\"es\">The following terms apply to any product purchased from us. Interpretation and definitions<\/span><\/p><p>==============================<\/p><p>IINTERPRETATION<br \/>\u2014\u2014\u2014\u2014\u2013<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Words whose initial letters are capitalized have defined meanings under the following conditions. The following definitions must have the same meaning: meaning regardless of whether they appear in singular or plural.\"><span class=\"Y2IQFc\" lang=\"es\">Words whose initial letters are capitalized have definite meanings under the following conditions. The following definitions must have the same meaning: meaning regardless of whether they appear in singular or plural.<\/span><\/p><p>DEFINITIONS<br \/>\u2014\u2014\u2014\u2013<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For the purpose of this Return and Refund Policy: * Company (referred to herein as &quot;the Company&quot;, &quot;We&quot;, &quot;Us&quot;, &quot;Us&quot; or &quot;Our&quot;) refers to ElektroMX GmbH, Saarstra\u00dfe 25 58332 Schwelm. * Products refers to the items offered for sale on the Service. * Orders refers to your request to purchase Products. * Service refers to the Website. * Site refers to Surron Europe, accessible from [surron.eu](surron.eu). * You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person is accessing or using the Service, as applicable. Right to Cancel Orders\"><span class=\"Y2IQFc\" lang=\"es\">For purposes of this Return and Refund Policy: * Company (referred to herein as \u201cthe Company\u201d, \u201cWe\u201d, \"Us\") refers to ELEVENINE or SURRON MEXICO * Products refers to the items offered for sale on the Service. * Orders refers to your request to purchase Products. * Service refers to the Web Site. * Site refers to Surron Mexico, accessible from [surron.mx](surron.mx). * You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person is accessing or using the Service, as applicable. Right to Cancel Orders<\/span><\/p><p>==============================<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You have the right to cancel your order within 14 days without justification. The deadline for cancelling an order is 14 days from the date of receipt of the goods or from the date on which a third party designated by you, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must inform us of your decision by means of an unequivocal statement. You can inform us of your decision: * By email: service@surron.eu We will reimburse you within a maximum of 14 days from receipt of the returned goods. We will use the same payment method you used to place the order and you will not be charged for the refund. Return Conditions\"><span class=\"Y2IQFc\" lang=\"es\">You have the right to cancel your order within 14 days without justification. The deadline to cancel an order is 14 days from the date of receipt of the goods or from the date on which a third party designated by you, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must inform us of your decision by means of an unequivocal statement. You can inform us of your decision: * By e-mail: info@elevenine.com.mx<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You have the right to cancel your order within 14 days without justification. The deadline for cancelling an order is 14 days from the date of receipt of the goods or from the date on which a third party designated by you, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must inform us of your decision by means of an unequivocal statement. You can inform us of your decision: * By email: service@surron.eu We will reimburse you within a maximum of 14 days from receipt of the returned goods. We will use the same payment method you used to place the order and you will not be charged for the refund. Return Conditions\"><span class=\"Y2IQFc\" lang=\"es\"> We will reimburse you within 14 days of receipt of the returned goods. We will use the same payment method you used to place the order and you will not be charged for the refund.<\/span><\/p><p dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You have the right to cancel your order within 14 days without justification. The deadline for cancelling an order is 14 days from the date of receipt of the goods or from the date on which a third party designated by you, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must inform us of your decision by means of an unequivocal statement. You can inform us of your decision: * By email: service@surron.eu We will reimburse you within a maximum of 14 days from receipt of the returned goods. We will use the same payment method you used to place the order and you will not be charged for the refund. Return Conditions\">CONDITIONS OF RETURN<\/p><p>======================<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">For products to be eligible for a return, please ensure that:<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* Products were purchased within the last 14 days.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* The products are in their original packaging, with all their components and without traces of use.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">The following products are NOT returnable:<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* Products made to your specifications or clearly customized. <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* Products which, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* Products that are not suitable for return for health, safety or hygiene reasons and that have been opened after delivery.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">* Products which, by their nature, are inseparably mixed with other items after delivery. <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\"><span style=\"text-decoration: underline;\">We reserve<\/span> the right to refuse the return of any product that does NOT meet the above return conditions, at our sole discretion.<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\"><span style=\"text-decoration: underline;\">Only<\/span> products can be reimbursed at regular price. <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">Unfortunately, products on offer are NOT refundable. <\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: For products to be eligible for a return, please ensure that: * The products were purchased within the last 14 days. * The products are in their original packaging. The following products are not eligible for return: * Products made to your specifications or clearly customized. * Products that, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed. * Products which are not suitable for return for health, safety or hygiene reasons and which have been opened after delivery. * Products which, by their nature, are inseparably mixed with other items after delivery. We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion. Refunds are only available on regular priced products. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if not permitted by applicable law.\"><span class=\"Y2IQFc\" lang=\"es\">This exclusion may not apply to you if it is not permitted by applicable law.<\/span><\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Return of goods\"><span class=\"Y2IQFc\" lang=\"es\">RETURN OF GOODS<\/span><\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Return of goods\">===============<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address: Saarstra\u00dfe 25 58332 Schwelm We are not responsible for Products damaged or lost during return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt of the return.\"><span class=\"Y2IQFc\" lang=\"es\">You are responsible for the cost and amount of shipping and the risk of returning the Products to us.<\/span><\/p><p dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address: Saarstra\u00dfe 25 58332 Schwelm We are not responsible for Products damaged or lost during return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt of the return.\">We DO NOT ACCEPT collect shipments or returns. In case of arriving in this way, it will be returned to its destination of origin.<\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address: Saarstra\u00dfe 25 58332 Schwelm We are not responsible for Products damaged or lost during return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt of the return.\"><span class=\"Y2IQFc\" lang=\"es\">You must ship the Products freight prepaid to the following address:\u00a0<\/span><\/p><p dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address: Saarstra\u00dfe 25 58332 Schwelm We are not responsible for Products damaged or lost during return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt of the return.\">ELEVENINE Magnolia 197, La Tijera, Tlajomulco de Z\u00fa\u00f1iga, Jalisco, Mexico, 45645<\/p><p class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address: Saarstra\u00dfe 25 58332 Schwelm We are not responsible for Products damaged or lost during return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt of the return.\"><span class=\"Y2IQFc\" lang=\"es\"><span style=\"text-decoration: underline;\">We are not responsible for<\/span> of Products damaged or lost during the return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt from our staff at our address.<\/span><\/p><p>GIFTS<br \/>=====<\/p><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned product, a gift certificate will be mailed to you. If the products were not marked as a gift when purchased, or if the purchaser sent it to you for delivery at a later date, we will refund you.\"><span class=\"Y2IQFc\" lang=\"es\">If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned product, a gift certificate will be mailed to you. If the products were not marked as a gift when purchased, or if the purchaser sent it to you for delivery at a later date, we will refund you.<\/span><\/p><div id=\"tw-container\" class=\"nev7se\" data-cp=\"1\" data-nnttsvi=\"1\" data-ntl-tooltip=\"true\" data-sletp=\"false\" data-sm=\"1\" data-ssbp=\"true\" data-sugg-time=\"500\" data-sugg-url=\"https:\/\/clients1.google.com\/complete\/search\" data-uilc=\"es-419\" data-vil=\",af,af-ZA,am,am-ET,ar-EG,ar-AE,ar-KW,ar-QA,ar,ar-IL,ar-JO,ar-LB,ar-PS,az,az-AZ,bg,bg-BG,bn,bn-BD,bn-IN,ca,ca-es,cs,cs-CZ,de,de-DE,de-CH,de-AT,de-LI,en,en-US,en-CA,en-AU,en-NZ,en-GB,en-IN,en-KE,en-TZ,en-NG,en-GH,en-PH,en-ZA,es,es-ES,es-AR,es-UY,es-419,es-BO,es-CL,es-CR,es-CO,es-DO,es-EC,es-GT,es-HN,es-NI,es-PA,es-PE,es-PR,es-PY,es-SV,es-VE,es-MX,es-US,eu,eu-ES,fi,fi-FI,fr,fr-FR,fr-CH,fr-BE,gl,gl-ES,gu,gu-IN,he,he-IL,iw,iw-IL,hu,hu-HU,hy,hy-AM,id,id-ID,is,is-IS,it,it-IT,it-CH,ja,ja-JP,jv,jv-ID,ka,ka-GE,km,km-KH,kn,kn-IN,ko,ko-KR,la,lo,lo-LA,lv,lv-LV,ml,ml-IN,mr,mr-IN,ms,ms-MY,nl,nl-NL,nb,nb-NO,ne,ne-NP,pl,pl-PL,pt,pt-BR,pt-PT,ro,ro-RO,ru,ru-RU,si-LK,sk,sk-SK,sr,sr-RS,su,su-ID,sv,sv-SE,sw,sw-TZ,sw-KE,ta,ta-IN,ta-SG,ta-LK,ta-MY,te,te-IN,tr,tr-TR,ur,ur-PK,ur-IN,yue,yue-HK,yue-Hant-HK,zh-HK,zh,zh-CN,zh-cmn,zh-cmn-CN,zh-Hans,zh-Hans-CN,zh-cmn-Hans,zh-cmn-Hans-CN,cmn-CN,cmn-Hans,cmn-Hans-CN,zh-TW,zh-Hant-TW,cmn-TW,cmn-Hant-TW,zh-cmn-TW,zh-cmn-Hant-TW,zu,zu-ZA,hi,hi-IN,tl,tl-PH,pa,pa-IN\"><div id=\"tw-ob\" class=\"tw-src-ltr\"><div class=\"oSioSc\"><div id=\"tw-target\"><div id=\"kAz1tf\" class=\"g9WsWb PZPZlf\" data-attrid=\"tw-targetArea\" data-entityname=\"Google Translate\"><div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\" tabindex=\"0\" role=\"text\"><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: Contact us\"><span class=\"Y2IQFc\" lang=\"es\">CONTACT US<\/span><\/p><\/div><div class=\"iYB33c\"><div id=\"tw-tmenu\" class=\"tw-menu\">\u2014\u2014\u2014-<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"tw-container\" class=\"nev7se\" data-cp=\"1\" data-nnttsvi=\"1\" data-ntl-tooltip=\"true\" data-sletp=\"false\" data-sm=\"1\" data-ssbp=\"true\" data-sugg-time=\"500\" data-sugg-url=\"https:\/\/clients1.google.com\/complete\/search\" data-uilc=\"es-419\" data-vil=\",af,af-ZA,am,am-ET,ar-EG,ar-AE,ar-KW,ar-QA,ar,ar-IL,ar-JO,ar-LB,ar-PS,az,az-AZ,bg,bg-BG,bn,bn-BD,bn-IN,ca,ca-es,cs,cs-CZ,de,de-DE,de-CH,de-AT,de-LI,en,en-US,en-CA,en-AU,en-NZ,en-GB,en-IN,en-KE,en-TZ,en-NG,en-GH,en-PH,en-ZA,es,es-ES,es-AR,es-UY,es-419,es-BO,es-CL,es-CR,es-CO,es-DO,es-EC,es-GT,es-HN,es-NI,es-PA,es-PE,es-PR,es-PY,es-SV,es-VE,es-MX,es-US,eu,eu-ES,fi,fi-FI,fr,fr-FR,fr-CH,fr-BE,gl,gl-ES,gu,gu-IN,he,he-IL,iw,iw-IL,hu,hu-HU,hy,hy-AM,id,id-ID,is,is-IS,it,it-IT,it-CH,ja,ja-JP,jv,jv-ID,ka,ka-GE,km,km-KH,kn,kn-IN,ko,ko-KR,la,lo,lo-LA,lv,lv-LV,ml,ml-IN,mr,mr-IN,ms,ms-MY,nl,nl-NL,nb,nb-NO,ne,ne-NP,pl,pl-PL,pt,pt-BR,pt-PT,ro,ro-RO,ru,ru-RU,si-LK,sk,sk-SK,sr,sr-RS,su,su-ID,sv,sv-SE,sw,sw-TZ,sw-KE,ta,ta-IN,ta-SG,ta-LK,ta-MY,te,te-IN,tr,tr-TR,ur,ur-PK,ur-IN,yue,yue-HK,yue-Hant-HK,zh-HK,zh,zh-CN,zh-cmn,zh-cmn-CN,zh-Hans,zh-Hans-CN,zh-cmn-Hans,zh-cmn-Hans-CN,cmn-CN,cmn-Hans,cmn-Hans-CN,zh-TW,zh-Hant-TW,cmn-TW,cmn-Hant-TW,zh-cmn-TW,zh-cmn-Hant-TW,zu,zu-ZA,hi,hi-IN,tl,tl-PH,pa,pa-IN\"><div><div><div id=\"tw-ob\" class=\"tw-src-ltr\"><div class=\"oSioSc\"><div id=\"tw-target\"><div id=\"kAz1tf\" class=\"g9WsWb PZPZlf\" data-attrid=\"tw-targetArea\" data-entityname=\"Google Translate\"><div id=\"tw-target-text-container\" class=\"tw-ta-container tw-nfl\" tabindex=\"0\" role=\"text\"><p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"Traducci\u00f3n\" data-ved=\"2ahUKEwin-9LA-4mRAxXYl2oFHbcGEicQ3ewLegQIDBAW\" aria-label=\"Translated text: If you have any questions about our Return and Refund Policy, please contact us:\"><span class=\"Y2IQFc\" lang=\"es\">If you have any questions about our Return and Refund Policy, please contact us:<\/span><\/p><\/div><div id=\"tw-target-rmn-container\" class=\"tw-target-rmn tw-ta-container tw-nfl\" tabindex=\"-1\" role=\"text\"><p id=\"tw-target-rmn\" class=\"tw-data-placeholder tw-text-small tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\">\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><p>* By e-mail: info@elevenine.com.mx<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSO POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSO======================== \u00daltima actualizaci\u00f3n: 17 de agosto de 2023 Gracias por comprar en Surron M\u00e9xico. Si por alg\u00fan motivo no est\u00e1 completamente satisfecho con su compra, le invitamos a consultar nuestra pol\u00edtica de devoluciones y reembolsos. Esta pol\u00edtica se cre\u00f3 con la ayuda del generador gratuito de [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Devoluciones - Surron<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sur-ron.lat\/en\/return-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluciones\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSO POL\u00cdTICA DE DEVOLUCIONES Y REEMBOLSO======================== \u00daltima actualizaci\u00f3n: 17 de agosto de 2023 Gracias por comprar en Surron M\u00e9xico. Si por alg\u00fan motivo no est\u00e1 completamente satisfecho con su compra, le invitamos a consultar nuestra pol\u00edtica de devoluciones y reembolsos. 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