RETURN AND REFUND POLICY

RETURN AND REFUND POLICY
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Last update: August 17, 2023

Thank you for shopping at Surron Mexico.

If for any reason you are not completely satisfied with your purchase, we invite you to consult our return and refund policy.

This policy was created with the help of the free return and refund policy generator (https://www.freeprivacypolicy.com/free-return-refund-policy-generator/).

The following terms apply to any product purchased from us. Interpretation and definitions

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IINTERPRETATION
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Words whose initial letters are capitalized have definite meanings under the following conditions. The following definitions must have the same meaning: meaning regardless of whether they appear in singular or plural.

DEFINITIONS
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For purposes of this Return and Refund Policy: * Company (referred to herein as “the Company”, “We”, "Us") refers to ELEVENINE or SURRON MEXICO * Products refers to the items offered for sale on the Service. * Orders refers to your request to purchase Products. * Service refers to the Web Site. * Site refers to Surron Mexico, accessible from [surron.mx](surron.mx). * You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person is accessing or using the Service, as applicable. Right to Cancel Orders

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You have the right to cancel your order within 14 days without justification. The deadline to cancel an order is 14 days from the date of receipt of the goods or from the date on which a third party designated by you, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must inform us of your decision by means of an unequivocal statement. You can inform us of your decision: * By e-mail: info@elevenine.com.mx

We will reimburse you within 14 days of receipt of the returned goods. We will use the same payment method you used to place the order and you will not be charged for the refund.

CONDITIONS OF RETURN

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For products to be eligible for a return, please ensure that:

* Products were purchased within the last 14 days.

* The products are in their original packaging, with all their components and without traces of use.

The following products are NOT returnable:

* Products made to your specifications or clearly customized.

* Products which, by their nature, are not suitable for return if they deteriorate rapidly or if their expiration date has passed.

* Products that are not suitable for return for health, safety or hygiene reasons and that have been opened after delivery.

* Products which, by their nature, are inseparably mixed with other items after delivery.

We reserve the right to refuse the return of any product that does NOT meet the above return conditions, at our sole discretion.

Only products can be reimbursed at regular price.

Unfortunately, products on offer are NOT refundable.

This exclusion may not apply to you if it is not permitted by applicable law.

RETURN OF GOODS

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You are responsible for the cost and amount of shipping and the risk of returning the Products to us.

We DO NOT ACCEPT collect shipments or returns. In case of arriving in this way, it will be returned to its destination of origin.

You must ship the Products freight prepaid to the following address: 

ELEVENINE Magnolia 197, La Tijera, Tlajomulco de Zúñiga, Jalisco, Mexico, 45645

We are not responsible for of Products damaged or lost during the return shipment. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Products or proof of receipt from our staff at our address.

GIFTS
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If the products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned product, a gift certificate will be mailed to you. If the products were not marked as a gift when purchased, or if the purchaser sent it to you for delivery at a later date, we will refund you.

* By e-mail: info@elevenine.com.mx